In Higher Ed, Accountability is the Real Uptime

Customer Testimonial | Colocation

In this clip from our Voice of the Customer series, Jason Shafer of Western Governors University shares why real trust in a partner like DataBank is earned when things go wrong. It’s not just about solving problems—it’s about correcting errors, promoting transparency in root cause analysis, and a commitment to continuous improvement. Whether you’re in higher education or any industry that values mission-critical IT, this story shows why a reliable partner isn’t just reactive—it’s accountable.

“Finding a root cause and determining what the problem is… that’s just a step,” Jason says. “The real value is in the correction of errors—and how you fix it.” Jason Shafer, Western Governors University

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