Overview
An introduction to the basic features and functionality of DataBank's customer portal. Click-by-click instructions.
DataBank Customer Portal
One platform to manage your colocation space and power, network security, compliance, user access, and more.
Visibility Across Your Infrastructure. Control at Your Fingertips.
Custom-built for complex hybrid environments, not an off-the-shelf system with limited reach.
Whether you rely on DataBank for colocation, cloud, or managed services, the Customer Portal gives you visibility into the same systems and metrics we do: power consumption by cabinet and device, bandwidth by protocol and port, and security events by type and source.
You can also take action directly: Set user roles, power devices on and off, download compliance reports, and open or track support tickets. It’s infrastructure management built around how your environment actually works, not a generic dashboard bolted on after the fact.
This short video walks through the DataBank Customer Portal’s core features, from real-time power and security insights to system health monitoring. It’s the fastest way to see exactly what day-to-day control looks like before you ever log in.
Customer Portal Tutorial Videos
Colocation Power
Learn more about what you can see in the Portal about power and energy consumption to help you better balance power in your cabinets and avoid outages.
Compliance
An introduction to how DataBank enables compliance and makes your reporting requirements easier.
Data Center Physical Access
While this video is only appropriate for users with administrative access, you’ll be able to see the power of being able to activate and deactivate access, see logs of who has entered the facilities, and leverage reporting for compliance.
Managing Users
See how administrators implement the Portal across the entire organization. Admin users can control access to specific Portal features, profiles, and authorized contacts. Admin can also control who has access to DataBank support.
Network Security
For our customers who have Managed Internet and perimeter security services such as IDS/IPS and DDoS, this video shows you what you’ll be able to see in terms of bandwidth usage, threats, and attacks blocked by our services.
Managed Systems
Managed Systems are for customers who have Managed Services with DataBank.
Billing
An introduction to the basic features of billing, history, invoice details, and comparing invoices.
Support
See how easy it is to open tickets, view history, search keywords, and schedule equipment deliveries.
The DataBank Customer Portal
Everything you need to manage, monitor, and secure your environment: performance, analytics, security, compliance, tickets, and devices.
“DataBank’s Customer Portal was a night and day difference for us. You can see all the details of the servers — CPU, Memory, DISK”
Solution Specifications and Features
Download the datasheet for this solution to see which of its features will help you build the most agile hybrid infrastructure imaginable.
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