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Call & Contact Center Expo

Call & Contact Center Expo


  • March 16, 2022 – March 17, 2022
  • 12:00 am – 11:59 pm MT
  • Las Vegas

Come visit us at booth 5026 on the Expo floor and meet our Solutions Specialist team!

DataBank will be exhibiting at the Call & Contact Center Expo at the Las Vegas Convention Center, March 16-17, 2022. The Call & Contact Center Expo is America’s leading customer engagement event, showcasing the latest and most effective technologies, strategies, and advancements to industry professionals who are looking to excel in customer support, contact, and communication.

Come visit us at booth 5026 on the Expo floor and meet our Solutions Specialist team!

Our team of expert professionals is there to discuss DataBank’s unique portfolio of products and capabilities and craft the perfect hybrid solution for your specific business needs.

Data Protection in a Customer-Driven World

Join Mark Houpt, our Chief Information Security Officer, for a seminar on the show floor across from DataBank’s booth!

Seminar Overview

The call or contact center is the bridge between confidential, corporate data, and the outside public. Many times the public will communicate with the call center providing or asking for data that is deemed confidential. This seminar will dive into how to classify and identify data as confidential, how to handle that data (what you can and cannot discuss), how to validate the person on the other end of the contact is authorized to receive it and how to address a data breach.


  • March 16, 2022 – March 17, 2022
  • 12:00 am – 11:59 pm MT
  • Las Vegas
Learn more

About Mark Houpt

CISO

Mark serves as DataBank’s Chief Information Security Officer and is responsible for developing and maintaining the company’s security program road map and data center compliance programs. He brings over 30 years of extensive information security and information technology experience in a wide range of industries and institutions. Mr. Houpt holds an MS-ISA (Masters Information Security and Assurance), numerous security and technical certifications (CISSP, CEH, CHFI, Security +, Network+) and qualified for DoD IAT Level III, IAM Level III, IASAE Level II, CND Analyst, CND Infrastructure Support, CND Incident Responder, and CND Auditor positions and responsibilities.

Mark is an expert in understanding and the interpretation of FedRAMP, HIPAA and PCI-DSS compliance requirements. He is an active member of ISC2, ASIS International, COMPTIA, IAPP, and ISACA, among other leading national and international security organizations. Mark drives DataBank’s information security and compliance initiatives to ensure that the company’s solutions continuously meet rigorous and changing compliance and cyber-security standards.

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