SLAs directly influence data center uptime and performance by setting quantifiable targets that providers must meet (or face sanctions).
To meet these SLAs, providers need to establish key performance indicators (KPIs) and define the metrics by which they will be measured. To meet these KPIs, providers must implement high-quality infrastructure and follow robust operational practices.
Effectively, therefore, SLAs drive providers to achieve and meet the quality-of-service promises they make to clients. This enables clients to be confident that their applications will remain accessible if deployed in the provider’s facility.
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