With colocation, the facility provider takes ownership of managing the facility itself, especially its infrastructure and security. The clients (or tenants) only have responsibility for their own hardware, software, and network configuration.
This approach significantly reduces the operational load on businesses. It does, however, still require them to have, or have access to, skilled IT staff. Moreover, these staff will need to be on site at least some of the time. Many providers offer “remote hands” support as a value-add service for businesses that don’t have their own IT team (or who need to supplement it).
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