Customer Portal Tutorial Series: Support

See how easy it is to open tickets, view history, search keywords, and schedule equipment deliveries.

Visibility Across Your Infrastructure.  Control at Your Fingertips.

Unlike other providers who use off-the-shelf systems with limited capabilities, we custom-built the DataBank Customer Portal specifically for the needs of customers with complex hybrid infrastructures.

Whether you rely on DataBank for colocation, cloud, or managed services, our Portal gives you a single pane of glass to visualize and manage every component of your environment.

See What We See, Control What You Want. With the DataBank Portal you have visibility into the same systems and metrics we do: power consumption by cabinet and device, bandwidth flow by protocol and port, events and attacks by type and source, etc. You can control elements of your infrastructure such as setting user roles, powering devices on/off, downloading compliance reports, requesting remote hands support and opening and monitoring tickets.