Customer Testimonial: How Better Support Leads to Less Downtime
Every IT leader has dealt with unreliable MSPs. But what happens when you find a cloud partner that actually delivers consistent uptime and fast support?
In this testimonial, Solomon Zilberman of INNOVATE and HC2 Broadcasting shares how switching to DataBank dramatically shortened incident response time and reduced downtime across their environment.
“I can literally count [our outages] on one hand for the last few years… which is kind of unheard of in my experience.” Solomon Z. | INNOVATE and HC2 Broadcasting
Their experience highlights how a high-touch managed services provider can make all the difference.
Key Takeaways
- Why responsiveness matters more than SLAs
- What real-world uptime looks like
- How DataBank minimizes impact with faster incident resolution
