Why Great IT Support Is Like Great Healthcare

Effective knowledge transfer means no dropped balls. Travis likens DataBank’s support to hospitals that actually read the patient chart.

Customer Testimonial: Because Continuity Isn’t Just For Doctors

In this clip, Travis Peterson makes a powerful analogy:
When a patient walks into a hospital, care is faster and more effective when their full chart is accessible. The same holds true for IT support.

“It’s like a patient that goes to the hospital… if all the information is written down, it’s a lot easier for someone to help you today.” Travis Peterson | One View, Inc.

That’s the kind of continuity and institutional knowledge Travis gets from working with DataBank.

Whether it’s a new engineer picking up a ticket or an escalation to a different team, our support teams document, track, and share knowledge — so no one has to start from scratch.

It’s not just fast support. It’s informed support.

Key Takeaways

• Why well-documented support history matters
• How structured knowledge transfer reduces downtime
• What continuity looks like across a full managed services engagement

For More Customer Testimonials, Visit Our YouTube Playlist