A DataBank customer explains how Smart Hands support helped reduce drive time, simplify hardware support, and give the IT team more peace of mind.

Customer Testimonial | Smart Hands

Not every infrastructure issue requires a long drive, an after-hours callout, or a weekend trip to the data center.

In this customer testimonial, hear how DataBank Smart Hands helped one organization reduce the burden of hands-on hardware support and give its IT team more peace of mind.

The customer explains how DataBank’s on-site Smart Hands team helped with everyday infrastructure needs, including:

• Walking to the customer’s cage

• Diagnosing hardware issues

• Rebooting devices

• Replacing failed cables

• Supporting after-hours requests

• Reducing unnecessary drive time for IT staff

Instead of sending an internal team member on a long drive to handle a simple physical task, the customer could rely on DataBank’s on-site support team to respond quickly and help keep systems operational.

For IT leaders, that means fewer late-night disruptions, fewer weekend emergencies, and less time spent managing physical infrastructure. It also means more time for internal teams to focus on security, compliance, applications, and strategic priorities.

Watch the video to learn how DataBank Smart Hands helped this customer simplify day-to-day infrastructure support and improve peace of mind. https://www.databank.com/solutions/colocation/remote-hands/

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