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Customer Portal

Customer Portal

A single pane of glass to manage all aspects of your infrastructure, including colocation space and power, network security, compliance, and user access.

Visibility Across Your Infrastructure.  Control at Your Fingertips.

Unlike other providers who use off-the-shelf systems with limited capabilities, we custom-built the DataBank Customer Portal specifically for the needs of customers with complex hybrid infrastructures.

Whether you rely on DataBank for colocation, cloud, or managed services, our Portal gives you a single pane of glass to visualize and manage every component of your environment.

See What We See, Control What You Want. With the DataBank Portal you have visibility into the same systems and metrics we do: power consumption by cabinet and device, bandwidth flow by protocol and port, events and attacks by type and source, etc. You can control elements of your infrastructure such as setting user roles, powering devices on/off, downloading compliance reports, requesting remote hands support and opening and monitoring tickets.

Customer Portal Tutorial Videos


An introduction to the basic features and functionality of DataBank’s customer portal. Click-by-click instructions.

Colocation Power

Learn more about what you can see in the Portal about power and energy consumption to help you better balance power in your cabinets and avoid outages.


An introduction to how DataBank enables compliance and makes your reporting requirements easier.

Data Center Physical Access

While this video is only appropriate for users with administrative access, you’ll be able to see the power of being able to activate and deactivate access, see logs of who has entered the facilities, and leverage reporting for compliance.

Managing Users

See how administrators implement the Portal across the entire organization. Admin users can control access to specific Portal features, profiles, and authorized contacts. Admin can also control who has access to DataBank support.

Network Security

For our customers who have Managed Internet and perimeter security services such as IDS/IPS and DDoS, this video shows you what you’ll be able to see in terms of bandwidth usage, threats, and attacks blocked by our services.

Managed Systems

Managed Systems are for customers who have Managed Services with DataBank.


An introduction to the basic features of billing, history, invoice details, and comparing invoices.


See how easy it is to open tickets, view history, search keywords, and schedule equipment deliveries.

Solution Specifications and Features

Solution Specifications and Features

Download the datasheet for this solution to see which of its features will help you build the most agile hybrid infrastructure imaginable.
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Compliance Enablement

Leverage DataBank’s Comprehensive Compliance Framework and Expertise.

  • Simplify your compliance with the most demanding standards: FedRAMP, HIPAA, PCI and more.
  • Download audit-ready compliance documentation right from our Customer Portal.
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Get Started

Get Started

Discover the DataBank Difference today:
Hybrid infrastructure solutions with boundless edge reach and a human touch.

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