Unlike other providers who use off-the-shelf systems with limited capabilities, we custom-built the DataBank Customer Portal specifically for the needs of customers with complex hybrid infrastructures.
Whether you rely on DataBank for colocation, cloud, or managed services, our Portal gives you a single pane of glass to visualize and manage every component of your environment.
See What We See, Control What You Want. With the DataBank Portal you have visibility into the same systems and metrics we do: power consumption by cabinet and device, bandwidth flow by protocol and port, events and attacks by type and source, etc. You can control elements of your infrastructure such as setting user roles, powering devices on/off, downloading compliance reports, requesting remote hands support and opening and monitoring tickets.
An introduction to the basic features and functionality of DataBank’s customer portal. Click-by-click instructions.
Learn more about what you can see in the Portal about power and energy consumption to help you better balance power in your cabinets and avoid outages.
An introduction to how DataBank enables compliance and makes your reporting requirements easier.
While this video is only appropriate for users with administrative access, you’ll be able to see the power of being able to activate and deactivate access, see logs of who has entered the facilities, and leverage reporting for compliance.
See how administrators implement the Portal across the entire organization. Admin users can control access to specific Portal features, profiles, and authorized contacts. Admin can also control who has access to DataBank support.
For our customers who have Managed Internet and perimeter security services such as IDS/IPS and DDoS, this video shows you what you’ll be able to see in terms of bandwidth usage, threats, and attacks blocked by our services.
Managed Systems are for customers who have Managed Services with DataBank.
An introduction to the basic features of billing, history, invoice details, and comparing invoices.
See how easy it is to open tickets, view history, search keywords, and schedule equipment deliveries.
Discover the DataBank Difference today:
Hybrid infrastructure solutions with boundless edge reach and a human touch.