Jason Shafer of WGU explains how DataBank earns trust by responding quickly when things go wrong—and following up with transparency and correction of errors that strengthen the partnership.
In this clip from our Voice of the Customer series, Jason Shafer of Western Governors University shares why real trust in a partner like DataBank is earned when things go wrong. It’s not just about solving problems—it’s about correcting errors, promoting transparency in root cause analysis, and a commitment to continuous improvement. Whether you’re in higher education or any industry that values mission-critical IT, this story shows why a reliable partner isn’t just reactive—it’s accountable.
Jason Shafer of WGU calls DataBank a “Tier Zero Partner” because we host their most critical student database — and back it up with leadership-level accountability and transparent support.
Ed Nichols of Penguin Solutions didn’t expect a data center to actually follow through and keep his team smiling. DataBank surprised him.
Under pressure and with no room for delay, Ed Nichols watched DataBank’s team overdeliver on a high-stakes equipment relocation.
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