Exceptional service is hard work.
At DataBank, we don’t mind being the unsung hero. We understand promotional claims for service don’t always measure up to the hype. What we’re hearing from clients is that the more complex and fragmented service providers and solutions are, the more their support and service disappoints.
Data Center Evolved means never having to sacrifice proactive and highly responsive service to get the enterprise-class platforms, reliability or strategic locations your business needs – all from one service provider. And that starts with who we hire, how we train, the proactive processes we utilize, and the technology we leverage to service your every need.
A Full Suite of Data Center Services
- Remote and Smart Hands means our experienced technicians can help in receiving, installing, monitoring, diagnostics, troubleshooting, and even perform repairs on equipment co-located within our facilities
- Our state-of-the-art facilities are built for 100% uptime and thoughtfully designed with amenities to keep your team productive when they’re on site
- Round-the-Clock NOC means you don’t need to buy and maintain software, hire additional staff, and develop complex processes to insure your critical infrastructure is always on
- Cloud Managed Services help scale your business with full support on monitoring, recovery, tech support, patching, and security
- Compliance enablement reduces the burden and risk on your team with DataBank covering as much 80% of compliance controls
- Defense-in-depth security means we coordinate the use of multiple security platforms to physically and virtually protect the integrity and confidentiality of your information assets
24.7.365 U.S. based – Never Outsourced
It starts with the caliber of people we hire. We hire and train individuals that have the technical expertise along with empathy for all of our customer needs – whether it’s how a colocation cage is configured to collaborating with a client on how to prevent an issue in the future. Our U.S. based support team solves an overwhelming majority of tickets without burdening our clients. And each service ticket submitted affords our customers the opportunity to rank our service response, however large or small.
We don’t rest on our laurels. We remain humble and driven to keep making things better. DataBank holds its teams accountable with quantifiable KPIs. We do this to continuously improve our process to better facilitate positive outcomes. This level of attention to proactive service has given us a high Net Promoter Score (NPS), a measure of satisfaction, and contributed to an industry leading client retention rate.
Clarity and Control
Imagine having all your infrastructure assets and services connected in one simple-to-use management portal. The DataBank Customer Portal gives you and your team real-time analytics into performance, security, compliance, tickets, devices, and more. Communication and clarity truly enhance your DataBank experience. Your mission critical infrastructure functions 24.7.365, and our support team is right there with you.