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What contractual terms should we negotiate on cross-connects?
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  • What contractual terms should we negotiate on cross-connects?

What contractual terms should we negotiate on cross-connects?

The terms that matter most are pricing transparency over multi-year periods, clear SLAs on provisioning time for new cross-connects, and exit terms that do not penalize you for reducing capacity as your topology changes. Watch for facilities that charge for moves, adds, or changes on top of monthly recurring fees, because that can quickly distort the cost picture. A clear understanding of what is and is not included in the monthly fee is one of the highest-leverage parts of the contract.

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