Remote Hands – Smart Hands

We're there if you can't be

Remote Hands | Smart Hands

DataBank remote hands service allows you to leverage our experienced and highly responsive and communicative technical staff to resolve onsite issues or cover routine tasks – from a switch reset to more advanced troubleshooting.

As a leading provider of premium data center solutions DataBank offers a number of key services to clients to safeguard maximum uptime availability and productivity from their deployed infrastructure. Our Remote & Smart Hands Service extends your on-site IT presence by leveraging DataBank’s support staff to perform a number of convenient services and a variety of functions at the direction of your off-site personnel. Our experienced technicians and engineers can aid in receiving, installing, diagnostics, troubleshooting, and even perform repairs and provisioning on your equipment within our facilities. Remote & Smart Hands services include:

  • Rack & Stack
  • Cabling Services
  • OS & Application Troubleshooting
  • Software Support
  • Reboots & Resets
  • Local Console
  • Component Installation

Simplified Billing
For clear and simple billing DataBank conveniently offers the service in 15 minute increments.

Around-The-Clock Coverage
DataBank technicians are on-site in all our facilities 24/7/365 to perform routine requests and address any needs for technical emergencies and maintenance.

Rapid Response
Our ‘Priority 1’ are the issues that require an immediate response and with staff on hand around the clock you can be assured these requests will be handled in a prompt and professional manner. In addition, DataBank also offers ‘Priority 2’ for service needs of a non-critical nature. You can also schedule ‘Remote Hands’ to meet a specific maintenance window or project requirement.

Peace of Mind
When uptime matters, DataBank delivers. Our ‘Remote Hands’ service means you can rest assured when an issue arises, a trusted specialist will be available to address your needs.

Features

The DataBank Portal

Clarity and Control

Imagine having everyone, and everything, connected in one simple-to-use management portal. The DataBank Customer Portal gives you and your team real time analytics into performance, security, compliance, tickets, devices and more. Communication and clarity truly enhance your Colocation solution. Your mission critical infrastructure functions 24/7/365, and our support team is right there with you – never missing a beat.

Full Spectrum of Solutions

Operational Agility

Having single vendor access to expert services and solutions lets you move at the speed of business. This is the Data Center Evolved. You get what you need when you need it. Complement your colocation solution with Hybrid, IaaS, PaaS, DRaaS, Security, Compliance and Managed Services. DataBank has the people, the process, and the technology you need for success.

Remote-SmartHands-A-Download

Way more than Power, Ping, and Pipe

Download our Sales Sheet

See how we partner with you to design technology solutions that provide a secure, fault-tolerant environment, ensuring 100% uptime of your data, applications, and computing infrastructure.

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Discover the Difference

Local Service. National Reach.

At DataBank we find that doing things the right way the first time is the best way to achieve success. This starts with our consultative process. No hard sell, no over promising, just exceptional service and uncompromising performance.