Remote Hands | Smart Hands
DataBank remote hands service allows you to leverage our experienced and highly responsive and communicative technical staff to resolve onsite issues or cover routine tasks – from a switch reset to more advanced troubleshooting.
As a leading provider of premium data center solutions DataBank offers a number of key services to clients to safeguard maximum uptime availability and productivity from their deployed infrastructure. Our Remote & Smart Hands Service extends your on-site IT presence by leveraging DataBank’s support staff to perform a number of convenient services and a variety of functions at the direction of your off-site personnel. Our experienced technicians and engineers can aid in receiving, installing, diagnostics, troubleshooting, and even perform repairs and provisioning on your equipment within our facilities. Remote & Smart Hands services include:
- Rack & Stack
- Cabling Services
- OS & Application Troubleshooting
- Software Support
- Reboots & Resets
- Local Console
- Component Installation
For clear and simple billing DataBank conveniently offers the service in 15 minute increments.
DataBank technicians are on-site in all our facilities 24/7/365 to perform routine requests and address any needs for technical emergencies and maintenance.
Our ‘Priority 1’ are the issues that require an immediate response and with staff on hand around the clock you can be assured these requests will be handled in a prompt and professional manner. In addition, DataBank also offers ‘Priority 2’ for service needs of a non-critical nature. You can also schedule ‘Remote Hands’ to meet a specific maintenance window or project requirement.
Peace of Mind
When uptime matters, DataBank delivers. Our ‘Remote Hands’ service means you can rest assured when an issue arises, a trusted specialist will be available to address your needs.